Policies and Procedures

Classroom Demeanor & Courtesy: 

Because students may not share the same opinions in many courses, it is important that we remember to respect the opinions and ideas of others. A platform of respect and conscientiousness for all is crucial in order to accomplish our goals. We are not in any course to judge others for insight and opinions we do not share. Any harsh criticisms or demeaning behaviors will not be tolerated. In addition, BlueRio Institute and its instructors have the right to remove any students who disobey the policies and procedures, are not willing to complete requirements and have not made attempts to remedy the situation of concern with representatives of BlueRio Institute.

STUDENT COMPLAINTS AND GRIEVANCES:

Any student of BlueRio training courses has the right to seek a remedy for a dispute or disagreement, including issues of grades or material access. Initial steps are outlined below:

The disagreement must be submitted in writing. The curriculum itself is nonrefundable – however if a student has just cause to believe the curriculum that was delivered was NOT what was promoted or described, or if a grade is considered to be unfair the student may request a review.

BlueRio requires at least 72 hours to make an initial response and may need up to thirty days to offer any final resolution. It will be first presented to the volunteer board of advisors. If a resolution is not satisfactory to both parties, mediation will be considered.

ACCESSIBILITY AND ACCOMMODATIONS IN ONLINE COURSES

We’re committed to providing access to education for all learners. That’s why our online courses offer:

• Multiple Information Formats: Most courses present information in various ways, including text, audio, video, and captions.
• Assistive Technology Support: Our online learning platform integrates with tools note-taking software to make learning easier for diverse learners.
• Font Size: You can adjust page size to enhance readability and reduce eyestrain. (Zoom in and Out of the Page while on-screen.)Examples of possible accommodations:
  • Extended time for tests and assignments
  • Modified assignments or tests
  • Flexible deadlines (when possible)If you have a disability and need additional accommodations to access course materials or complete assignments, we’re here to help!

• • Here’s how to request ADA accommodations:

    1. Contact our school administrator between two weeks and no less than 48 hours before the start of your course.
    2. Provide documentation from a qualified professional outlining your disability and recommended accommodations.
    3. We will work with you to develop a personalized accommodation plan that meets your specific needs.

CANCELLATION FOR MILITARY

Upon written approval with proof of need, an Active Duty or Reservist/National Guard, may withdrawal or pause their enrollment due to the potential impact of military duties, e.g., unanticipated deployments or mobilization, activation, and temporary duty assignments on their training status and financial responsibilities.

If enrolled through a Credentual Assistance Program, any refunds that are due will NOT be given directly to the learner – rather proceeds will be returned. Also only upon approval by the by that program team will a course/exam be extended. Notification of this need must be in writing and emailed.

*The Department of Defense and the Department of the Army are neither affiliated with nor endorses BlueRio Institute.