Policies and Procedures

Classroom Demeanor & Courtesy: 

Because students may not share the same opinions in many courses, it is important that we remember to respect the opinions and ideas of others. A platform of respect and conscientiousness for all is crucial in order to accomplish our goals. We are not in any course to judge others for insight and opinions we do not share. Any harsh criticisms or demeaning behaviors will not be tolerated. In addition, BlueRio Institute and its instructors have the right to remove any students who disobey the policies and procedures, are not willing to complete requirements and have not made attempts to remedy the situation of concern with representatives of BlueRio Institute.

STUDENT COMPLAINTS AND GRIEVANCES:

Any student of BlueRio training courses has the right to seek a remedy for a dispute or disagreement, including issues of grades or material access. Initial steps are outlined below:

The disagreement must be submitted in writing. The curriculum itself is nonrefundable – however if a student has just cause to believe the curriculum that was delivered was NOT what was promoted or described, or if a grade is considered to be unfair the student may request a review.

BlueRio requires at least 72 hours to make an initial response and may need up to thirty days to offer any final resolution. It will be first presented to the volunteer board of advisors. If a resolution is not satisfactory to both parties, mediation will be considered.

CANCELLATION FOR MILITARY

Upon written approval with proof of need, an Active Duty or Reservist/National Guard, may withdrawal or pause their enrollment due to the potential impact of military duties, e.g., unanticipated deployments or mobilization, activation, and temporary duty assignments on their training status and financial responsibilities.

If enrolled through a Credentual Assistance Program, any refunds that are due will NOT be given directly to the learner – rather proceeds will be returned. Also only upon approval by the by that program team will a course/exam be extended. Notification of this need must be in writing and emailed.